FAQ

Yes, the base of our Canmate is indeed suitable for gas, ceramic, electric, and induction cooktops.

Yes, a directive for pressure equipment has been established: the European Pressure Equipment Directive (2014/68/EU). Pressure canners also fall under this directive. The CanMate has been tested by a certified laboratory against the requirements set out in this directive and has successfully passed all the specified tests.

Absolutely, we always keep a stock of spare parts so we can assist you as quickly as possible if something breaks.

The warranty period is 2 years after purchase.

The maximum safe temperature is 121 degrees Celsius, and the maximum pressure is 15 psi. More than sufficient for safe pressure canning.

Yes, you can use the Canmate both for pressure canning and as a pressure cooker, as well as a large soup pot, and for preserving. Your existing pressure cooker or canning pot can go to the thrift store.

Yes, that’s correct. It’s recommended to have your pressure gauge calibrated once a year to ensure that the pressure displayed matches the actual internal pressure of the CanMate. This calibration can be carried out by companies that specialize in pressure equipment — a quick Google search should help you locate one in your area. However, we understand that not everyone wants the hassle of annual calibrations. That’s why the CanMate also includes an alternative solution: a 10 PSI weight (for use below 300 meters above sea level) and a 15 PSI weight (for use above 300 meters). These weights make a clear rattling sound when the correct pressure level is reached, providing a reliable indicator without the need for a calibrated gauge.